Metropolis of Lyon. Why did so many homes go online on Monday?

This Monday, many homes in the Lyon metropolis were left without internet, particularly in the 2nd, 3rd and 7th districts of Lyon and in the Grandclément district in Villeurbanne.

“Super useful for work”

On Twitter, netizens called their operator, SFR, Free and Orange in particular, to find out where the failure was coming from and when they could take advantage of the network again. Some, forced to telework, have even lost patience.

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Peak of complaints to SFR

In a graph available on the SFR website, we find that the number of complaints received by the operator has exploded this Monday from 10 am.

An excavator in question?

So where does the problem come from? Ultimately, it could be a human error. According to Free, the fiber bundles were cut by an excavator working on a construction site.

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“A fiber break has caused an interruption of service since this afternoon in the 3rd district of Lyon and Villeurbanne. A public works machine cuts fiber bundles. There is a team on the site, thank you for your patience, ”he wrote shortly before 3 p.m., a free Twitter account dedicated to network incidents.

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